The Sudbury Trail Run Refund Policy

Introduction

Thank you for registering for the Sudbury Trail Run. We understand that plans can change, and we have established a refund policy to accommodate such situations while ensuring the event's viability. Please review our policy below regarding ticket refunds.

Refund Policy

Eligibility for Refunds

Refunds of registration fees are available under the following conditions, based on the date the refund request is made: If you have not purchased refund protection & your reason for withdrawing from the event does not Full Refund: Within 14 days of purchasing a ticket, participants are eligible for a 100% refund of the registration fee. 50% Refund: A 50% refund of the registration fee is available to participants who request a refund up until June 30 of the event year.

No Refunds After July 31.

Please note that no refunds will be issued for any reason after July 31 of the event year. We encourage participants to consider their availability and commitment to the event before registering.

Process for Requesting a Refund

To request a refund, please follow these steps:

• Email Request: Send an email to [email protected] with the subject line "Refund Request - [Your Name]". Please include your registration details and the reason for the refund request.
• Review Period: Allow up to 14 business days for your request to be processed. Our team will review your request and respond as quickly as possible.
• Refund Processing: Approved refunds will be processed back to the original payment method used at the time of registration. Please note that processing times may vary depending on the payment provider.

Exceptions and Special Considerations

We understand that extraordinary circumstances (e.g., medical emergencies, family bereavement) may affect your ability to participate in the event. If you believe your situation warrants special consideration, please include detailed information in your refund request email. Our team will review these requests on a case-by-case basis.

Contact Information

For any questions or further assistance with your refund request, please contact us at [email protected]

We look forward to providing you with an exceptional running experience and appreciate your understanding of our refund policy. Thank you for your support of the Sudbury Trail Run.